Customer Care

During the final phases of a project we develop a Commissioning / Handover Strategy with the relevant service providers, Designers, Project Managers and share it with the end users.

In conjunction with the Commissioning Strategy, the Post Completion Strategy will also be implemented. This involves the introduction of our dedicated Customer Service Manager in order to familiarise himself with the building, its operations and the users. He will work with the Site Manager, Contracts Manager to review the ongoing works ensuring that any defects are reported, resolved at an early stage and zero defects at handover. The Customer Service Manager with be actively involved in the testing, commissioning, training and signing off the works.

Our Customer Service Manager will be the point of contact for any problems post handover. His contact details will be provided pre handover as he will also be responsible for liaising with the occupants of the building and to assist in the instruction of maintenance staff regarding the care of materials within the new facility.

“I love every single thing of the new school!!! It is beautiful.”

Testimonials from St Stephens School pupils